Terms & Conditions


The Customer agrees and acknowledges that the use of the services offered by Airport City Shuttles is at the sole risk of the Customer and that Airport City Shuttles disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, and fitness for any purposes are excluded to the fullest extent permitted by law. Without prejudice to the above, Airport City Shuttles makes no representation or warranty that the service will meet your requirements or that the service will be uninterrupted, timely, secure, or error-free.

Airport City Shuttles shall not be responsible or liable for any direct or indirect loss or damage, howsoever caused or suffered by the Customer arising out of the use of services offered by Airport City Shuttles or due to the failure of Airport City Shuttles to provide services to the Customer for any reason whatsoever including but not limited to the Customer’s non-compliance with the services’ recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer Tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Airport City Shuttles or any person or any organization involved in the above mentioned systems.

Without prejudice to the above, Airport City Shuttles shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by Airport City Shuttles to provide transportation to the Customer within any stipulated time even if Airport City Shuttles has agreed to so provide the service of transport or even if the Customer has advised Quick of the possibility that any such loss or damage would result if the Vehicle is not provided at all or within the stipulated time.

The Customer hereby indemnifies Airport City Shuttles from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which Airport City Shuttles may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the Services by the Customer and shall pay such sums on demand.
Airport City Shuttles shall be entitled at any time without giving any reason or prior notice to terminate the bookings done by the Customer.

Airport City Shuttles encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Airport City Shuttles cars during the journey, Airport City Shuttles will try to locate the items on a “best-effort” basis but is not responsible for the same in case of loss or damage to the same.

If the Customer leaves any goods in any of our cars or has any complaint in respect of the services or the use of the car, the Customer has to inform Airport City Shuttles of the same in writing within 24hours of using the services of Airport City Shuttles.
Airport City Shuttles shall be entitled to add to, vary or amend any or all these terms & conditions and rate at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Airport City Shuttles website at WWW. AIRPORTCITYSHUTTLES.CO.ZA in or on the date that Airport City Shuttles may indicate that such addition, variation or amendment is to come into effect.

We record all the calls made to our call Centre for quality and training purposes.

All vehicles registered with Airport City Shuttles are continuously tracked using GPS for security reasons only.
Airport City Shuttles does not warrant that this site, its servers, or e-mail sent from Airport City Shuttles are free of viruses or other harmful components. Airport City Shuttles will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Airport City Shuttles shall under no circumstances be liable to the Customer, his or her heirs, dependents or estate for any loss, injury, disability or death arising from the use of the Airport City Shuttles Services.

The customer shall pay the fare as negotiated with us, After 10 min of waiting at the pickup point(Address) & 60mins after arrival time at the airport, a “waiting” fare of R150.00 per hour will be charged. If there are any additional stops on customer’s route and the driver must wait, the R150.00 per hour “waiting” fare will be charge in addition to the normal rate/charged fare.
Transfers with multiple pick-up or drop-off points will have a surcharge of R100.00 per address depending of the distance or according to our discretion. Contact us for an exact quote.

CANCELLATION POLICY {Cancellation should be advised in writing}
No Booking Will be Confirm without Full Payment

And 100% of all transfers price is payable before the service is render and it non-refundable when the driver has been dispatch.
Cancellations and Refunds (FREE CANCELLATION)
Change of plans No problem! Cancellations are free up until 1 hour before one-way rides or 24 hours before hourly bookings.

1. All cancellations to be in writing via email to BOOKINGS@AIRPORTCITYSHUTTLES.CO.ZA or by call to 083 576 5000.
2. Unforeseen circumstances may delay our service. We request that clients wait 15 minutes after the scheduled collection time and please call us on 083 576 5000 before making alternative arrangements. If your driver is late for your collection by more than 30minutes, you will not be charged for the transfer and you payment will refunded.
3. NB: Please ensure that we have a mobile number of the passenger(s) so that we can liaise with them should we be unexpectedly delayed.
4. As much as we pride ourselves on our reliability and punctuality, unforeseen circumstances may delay or cancel our service without prior notice. AIRPORT CITY SHUTTLES, their employers, agents associates and any other person indirectly in the employ or service of AIRPORT CITY SHUTTLES not be liable for any loss, damage, injury, accident, death, delay or inconvenience to any person or their belongings. AIRPORT CITY SHUTTLES reserves the right to refuse to undertake the conveyance of any passengers.
5. There will be no refunds or compensation for entertainment or air-conditioning system failure on our shuttle services.
6. NB: Any changes to your itinerary or route, or any new / extra bookings must be made with AIRPORT CITY SHUTTLES and not directly with the driver.
7. If a passenger fails to join a transfer no refund or rebate will be made.
8. In the case of a no-show, the full booking fee will be charged.
9. We request that you contact us email and telephonically in case of change in flight plans (diverted, cancelled or indefinitely delayed flights). Please keep our contact number at hand – 083 576 5000.
10. If a flight is delayed, we will endeavour to monitor the situation and accommodate the change, as we are dependent on information provided to us by (ACSA) Airport Company of South Africa. However, we will not be held liable for delays caused should ACSA provide us with erroneous information.

No Booking Will be Confirm without Full Payment

No vehicle will leave without full payment before departure commences
Full balance to be settled 7 days prior to departure
Driver’s meals (3 meals) and separate accommodation are for your account
Quotations are valid for 30 days
Prices are subject to change without notice

1. Passengers are allowed to take onto a service one medium sized suitcase or rucksack, and one small item of ‘hand luggage’ with exception of a passenger with a wheelchair (must be conveyed to booking agent at time of booking). We shall have no obligation to carry luggage in excess of the permitted amount.
2. AIRPORT CITY SHUTTLES carries no responsibility for loss or damage to a passenger’s luggage or personal belongings. We recommend that you take out travel insurance from a reputable insurer against all usual and normal risks of loss or damage.
3. AIRPORT CITY SHUTTLES will not be held liable for any incidents whatsoever, to your personal items or luggage.
4. Advise us if you require more space for baggage than what a normal economy/standard car passenger sedan offers. If necessary, your shuttle can be upgraded to a kombi/minibus.

1. The driver has the right to refuse any client who in his/her opinion is a danger to the driver, vehicle or the other passengers.
2. In the interest of Health and Safety, AIRPORT CITY SHUTTLES reserves the right to refuse admission to any of our services where it may hinder the health and safety of fellow passengers.
3. Smoking and the consumption of any alcoholic beverages, or excessive intoxication by use of alcohol or drugs is NOT permitted on our cars services under any circumstances and passengers will be refused boarding at the sole discretion of the driver. In the event of the passenger being refused boarding, the passenger will forfeit any right to a refund or compensation. Note that any open alcoholic beverages are forbidden by law in any vehicle.
4. You will be held fully responsible for valet and/or repair fees should you / your clients sully or damage our vehicles.
5. No animals will be carried on LM Tours cars with exception of trained guide dogs accompanying a visually impaired passenger.
6. AIRPORT CITY SHUTTLES is committed to passenger safety. Each vehicle is insured with passenger liability insurance. We only employ drivers that have been issued a Professional Driving Permit (PDP), which is obtained after they pass a medical examination and once a police clearance certificate has been issued. Our vehicles are maintained to high specification and are inspected daily by management to ensure your safety.
7. Kindly note that we are bound by the laws set out by the South African Department of Transport. We are issued with road carrier permits annually, which allow us to legally transport passengers. One of the criteria of this permit is that our vehicles are never under any circumstances allowed to exceed a speed of 100km/hr. Furthermore, we would love to maintain the safety of our passengers, thus we ask for your patience and understanding in this regard. Bearing this in mind, kindly ensure that you allow sufficient time to reach your destination.